Terms of Service

PassNaati (“PassNaati”, “we”, “us”) is operated by Tatwam Ventures. These Terms of Service (“Terms”) apply when you use the PassNaati website and app (the “Service”). By creating an account or using the Service you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, please do not use the Service.

PassNaati is an independent practice tool for the NAATI Credentialed Community Language (CCL) test. We are not affiliated with, endorsed by or connected to NAATI (the National Accreditation Authority for Translators and Interpreters). NAATI sets, delivers and marks the CCL test.

• You must be at least 16 years old to use the Service.
• Give accurate information when you sign up, and keep your sign-in details secure.
• An account is for one person. Do not share it or let others use it.
• You are responsible for activity on your account. Tell us promptly at support@passnaati.com if you think someone else has used it.

You agree not to:

• use the Service for anything unlawful;
• copy, republish, sell or distribute our practice dialogues, audio or other materials, except for your own personal study;
• use bots, scrapers or other automated tools to access or extract content from the Service;
• try to get around usage limits, access controls or security measures, or access parts of the Service you are not authorised to use;
• interfere with or disrupt the Service, or upload anything harmful such as malware; or
• harass or harm anyone, including our staff.

• Free Plan: 3 AI-scored practice sessions in total, so you can try the Service. No payment details are needed.
• Monthly ($59 per month): a subscription that renews automatically each month and is charged to your payment method until you cancel. Each billing period includes 100 practice sessions and 20 mock exams.
• 3-Month Pass ($149, one payment): 90 days of access from the date of purchase, with unlimited practice sessions and mock exams. It does not renew and you will not be charged again.

Prices are in Australian dollars. Payments are processed by Stripe; we do not see or store your full card details. The features of each plan are described on our pricing page.

Cancelling the Monthly plan

You can cancel at any time from the Subscription page in your account. Cancellation stops future renewals; you keep access until the end of the period you have already paid for, and you will not be charged again.

Price changes

A price change never affects a period you have already paid for. If the Monthly price changes, we will email you at least 30 days before the new price applies to your renewal, so you can cancel first if you wish.

Every paid purchase includes a 7-day money-back guarantee: contact support@passnaati.com within 7 days of purchase for a full refund. The details are in our Refund Policy.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the service you are entitled to cancel and receive a refund for the unused portion, or compensation for its reduced value, and to compensation for any other reasonably foreseeable loss or damage. Nothing in these Terms, our Refund Policy or anything else we say excludes, restricts or modifies those rights.

The Service transcribes your spoken practice and uses AI models to estimate marks and give feedback. Transcription is provided by Groq and Google, and scoring and feedback by Google and Groq, with OpenAI and Anthropic used as fallbacks.

• Practice marks are PassNaati's estimates, based on NAATI's published marking approach. They are not NAATI results and are not a prediction that you will pass.
• AI transcription and scoring can be wrong, for example with background noise, accents or unclear audio. Use the feedback as a study aid, not as a definitive assessment.
• If you think a mark is clearly wrong, tell us at support@passnaati.com. Reports help us improve the marking.

The Service and its content, including practice dialogues, audio, study materials, software and design, belong to Tatwam Ventures or its licensors. We give you a personal, non-transferable licence to use them for your own CCL preparation while you have access.

You keep ownership of what you submit, such as recordings, transcripts and notes (“your content”). You give us permission to store and process your content to provide the Service to you, and to check and improve the accuracy of our marking, as described in our Privacy Policy. This permission ends when you delete your content or your account, except where we must keep information by law.

If you send us feedback or suggestions, we may use them without any obligation to you.

We work to keep the Service available and accurate, but it may sometimes be unavailable for maintenance or because of technical problems, including problems with the third-party services we rely on. We may change, add or remove features and practice content over time. If we make a change that substantially reduces what you have already paid for, you may cancel and we will refund the unused portion.

Nothing in this section limits your rights under the Australian Consumer Law or any other law that cannot be excluded.

Subject to that, and to the extent permitted by law:

• we are not liable for indirect or consequential loss, or for loss of profits, opportunity or data, arising from your use of the Service;
• we are not responsible for your NAATI CCL result, your migration outcome, or decisions you make based on practice marks; and
• our total liability to you in connection with the Service is limited to the amount you paid us in the 12 months before the claim.

These limits do not apply to liability that cannot lawfully be limited, or to loss caused by our fraud or wilful misconduct.

You are responsible for loss or damage we suffer because you breach section 3 (Acceptable use) or use the Service unlawfully, except to the extent the loss was caused or contributed to by us.

You can stop using the Service at any time and delete your account from Settings. Deleting your account does not by itself refund past payments; see section 5 and our Refund Policy.

We may suspend or close an account if there is a serious or repeated breach of these Terms, fraud, a chargeback made without first contacting us, or a risk to the Service or other people. Where it is reasonable to do so, we will tell you first and give you a chance to fix the problem. If we close the Service or your account for any other reason, we will refund the unused portion of any period you have paid for.

We may update these Terms, for example when the Service or the law changes. If a change is material and could disadvantage you, we will email you or show a notice in the Service at least 30 days before it takes effect. If you do not agree with the change, you may cancel before it takes effect and we will refund the unused portion of any period you have paid for. The effective date at the top of this page shows when these Terms last changed.

These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the courts of New South Wales and the Commonwealth courts. This does not take away any right you have under the law of the place where you live to bring a claim there. Please contact us first so we can try to resolve any concern directly.

If any part of these Terms is invalid or unenforceable, the rest continues to apply. These Terms, together with our Privacy Policy and Refund Policy, are the whole agreement between you and us about the Service. If we do not enforce a right straight away, we have not given it up.